tech problems, sorted
Technical Support
Tech problems eat the most inconvenient hours of the day. A tool stops working, an account locks out, a browser update breaks something. I'm your dedicated point of contact for day-to-day software issues — troubleshooting problems, managing your tools, and liaising with third-party support on your behalf so you're not left Googling error messages.
what you get
What's Included
Everything I handle as part of your technical support service. No surprises, no extras.
Software Troubleshooting
First point of contact for issues with business software — I diagnose, fix, and document changes so the setup stays clear and up to date.
Browser, Email & Connectivity
Common browser problems, email sync issues, extension conflicts, and delivery problems diagnosed and resolved.
Account & Permissions Management
User accounts created, updated, and removed across your tools — permissions managed to keep everything secure and organised.
Software Updates & Maintenance
Key tools monitored for updates, routine maintenance carried out, and anything needing your approval flagged before changes are made.
Third-Party Support Liaison
Support tickets raised and managed with tool providers on your behalf — responses translated into plain English and fixes implemented.
why it matters
The Benefits
- Tech issues resolved without you spending hours troubleshooting
- Someone who already knows your tool stack inside out
- Third-party support handled so you're not waiting on hold
- Accounts and permissions kept secure and up to date
- More time on your work, less time fighting with software
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Ready to hand this over?
Book a free discovery call and I'll chat about how my technical support service can take this off your plate.